Frequently Asked Questions

Q: How fast will my magnets be ready?  
A: Local orders are ready within 24 hours.  

Q: Do you ship?  
A: Yes! We offer both local pickup/delivery in Hampton Roads and nationwide shipping.  

Q: What photo quality do I need?  
A: Most phone photos work great! For best results, choose clear, well-lit images.  

Q: How do I send my photos?  
A: After placing your order, simply email your photos to hello@ovkeepsakes.com. We’ll take care of the rest.  

Q: What if I need a large order?  
A: We handle bulk and business orders, from schools and teams to weddings and corporate events. Visit our Events & Business page or email us at hello@ovkeepsakes.com to discuss details.  

Q: What if something isn’t right with my order?  
A: We want you to love your keepsakes. If something doesn’t look right, just reach out — we’ll work with you to make it right.